Service Engineer

Purpose of Role
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA’s.
Customer Service
* To liaise with the call controllers and Field Service Supervisor’s to provide the best service to the customers.
* The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
* The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
* Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
* May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overni...