Service Engineer

Roles and Responsibilities

• Advise customers on different opportunities to optimize their install base and create lead generation business opportunities.
• Leads or contributes to Services small projects coordination and execution on customer site (end of life, modernization, upgrade, …).
• Perform basic audits of customer's electrical systems and equipment.
• Understand Eco-Struxure offer and provide technical explanation to Customers.
• Document all required information for each site (technical report).
• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
• Develop innovative solutions to more complex technical problems that arise during start-up.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
• When at customer site, looks for other business opportunities outside current scope of work and lead them to the sales team.
• Is in permanent coordination with his/her planner/coordinator for smooth execution of on-site activities.
• Will escalate to Services technical expert in the countries as needed when unable to solve a technical issue.
• Perform Services Operations by providing best in class customer experience and promote Schneider signature.
• Must comply with all safety policies, practices, and procedures.

Skills Required

• Must have knowledge of electrical protection system.
• Must have knowledge of Electrical equipment safety parameters & its operation philosophy.
• Must have knowledge on GIS & AIS, Protection Relay and Transformers.
• Must have knowledge of switchgear, transformer & Motor operation & industry application.
• Must have knowledge of Modbus/Profibus communication & IEC 61850 protocol.
• Must have knowledge of Ethernet switch, Gateway, Router & its application in digital network.
• Must have knowledge of system architecture in-terms of digital network.
• Must have knowhow of cybersecurity & clear understanding on data flow through cloud.
• Basic communication skill & able to manage customer independently.
• Participate in proactive team efforts to achieve departmental and company goals.
• Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.
• Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Handle multiple tasks simultaneously