Service Engineer (Field-Base)

Overview

We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS). The role is responsible for first-level and basic second-level support, preventive maintenance, incident resolution, and coordination with centralized service teams to ensure optimal device performance, SLA compliance, and customer satisfaction.

Responsibilities

• Provide on-site first-level and basic second-level support for printers and MPS environments
• Maintain troubleshooting and repair printers and related hardware
• Perform preventive maintenance and routine health checks on printing devices
• Monitor device performance, consumables, and service alerts to ensure uninterrupted operations
• Act as the primary on-site technical point of contact for MPS-related issues
• Escalate complex incidents to senior engineers or vendors and coordinate timely resoluti...