Job Description

Service Desk Team Lead, Asia Pacific (APAC)

About the Role

We're looking for an experienced and motivated Service Desk Team Lead to join our team. In this role, you'll be the linchpin between the Service Desk Manager and the frontline technicians, ensuring our APAC team operates at peak performance and provides exceptional support to our users. You'll be responsible for coaching and mentoring team members, managing daily tasks, and acting as the first point of contact for escalations.

What you’ll do

  • ​Lead and Coach: Provide regular coaching and constructive feedback to team members to help them succeed.
  • ​Task Management: Effectively delegate tasks and projects from the Service Desk Manager, ensuring a balanced workload and timely completion.
  • ​Performance and Goals: Monitor team performance against key metrics and goals and take proactive steps to ensure targets are met or exceeded.
  • ​Escalation and Support: Serve ...

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