Service Engineer

• Set up and commission new machine installations at customer’s side

• Provide technical feedback and failure analysis to R&D Dept

• To monitor and track major projects and perform technical presentations to customers if necessary

• Able to answer technical question and provide recommendations or solutions for application of machines at customers’ sites

• Monitor machine performance regularly and perform data mining and analysis to provide recommendations for improvement.

• Understand customer requirements and able to perform data mining and analysis to provide recommendations for improvement

• Works on problems of diverse scope where data analysis is required evaluation of identifiable factors

• Requires working closely with R&D team and Application team for complex issue investigation and solution implementation

• Develop knowledge-based repository for FAQs and documentation

• Senior role lead, train and support Junior le...