Service Engineer

On behalf of our client which is an Original Equipment Maker (OEM) in the lift industry, we are looking for a suitable candidate to join them as Service Engineer.

Responsibilities

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customer's point of contact in terms of feedback or requests of equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices...