Job Description

About the role

:

WEG Electric Corp. has an excellent opportunity for a Service Engineering Specialist. You will answer technical calls and emails dealing with post-sales troubleshooting, programming and wiring for WEG products.

Primary Responsibilities:

  • Provides technical support to customers and end users, by phone or email with basic start-up of WEG products.
  • Provides after-hours phone support.
  • Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
  • Assists field support personnel via phone or email as needed by providing drawings and the use of available WEG resources.
  • Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
  • Records details of calls and email in technical support database.
  • Records non-conformities of WEG products in the...

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