Job Description
Job Description
Type: Full-time
Location: India (Remote)
Company: Swyt Solutions
About Swyt
Swyt is a fast-growing IT-as-a-Service company helping SMEs across MENA simplify and secure their IT infrastructure. From IT support and cybersecurity to device leasing and compliance, we offer a complete solution for companies looking to scale without the hassle of managing IT. Our clients include GetStake, Credable, Freedom Asset Management, Havaianas, and Nomad Homes.
About the Role
We are looking for a process-oriented Service Excellence Lead to bridge the gap between our service delivery, product evolution, and customer satisfaction. Your mission is to ensure that as we integrate AI into our workflows, our Standard Operating Procedures (SOPs) remain world-class, our service levels (SLAs) continue to climb and every customer interaction is a data point for improvement.
Key Responsibilities
SOP Lifecycle Management: Own the creation, version control, and auditing of...
Type: Full-time
Location: India (Remote)
Company: Swyt Solutions
About Swyt
Swyt is a fast-growing IT-as-a-Service company helping SMEs across MENA simplify and secure their IT infrastructure. From IT support and cybersecurity to device leasing and compliance, we offer a complete solution for companies looking to scale without the hassle of managing IT. Our clients include GetStake, Credable, Freedom Asset Management, Havaianas, and Nomad Homes.
About the Role
We are looking for a process-oriented Service Excellence Lead to bridge the gap between our service delivery, product evolution, and customer satisfaction. Your mission is to ensure that as we integrate AI into our workflows, our Standard Operating Procedures (SOPs) remain world-class, our service levels (SLAs) continue to climb and every customer interaction is a data point for improvement.
Key Responsibilities
SOP Lifecycle Management: Own the creation, version control, and auditing of...
Apply for this Position
Ready to join Swyt.? Click the button below to submit your application.
Submit Application