Service Excellence Lead

The Brinks Company (NYSE: BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Brinks Global Shared Services enable Brinks' Strategy by providing noncore best-in-class multi-functional services on behalf of our internal customers and stakeholders, delivered from regionally selected hubs located in LATAM, EMEA and APAC.

Job Description:

Purpose

The Service Excellence Lead is responsible for defining and maintaining IT service quality standards, driving continuous improvement initiatives, and enhancing the overall IT user experience. This role partners with Service Delivery, Global Service Desk, and MSP providers to ensure SLA/KPI adherence, optimize processes, and embed ITIL best practices and automation into IT operations. The position also provides actionable insights through performance reporting and fosters a culture of customer-centricity.

Responsibilities