Job Description
Service Experience Managers execute their role by both delivering specific value-add services and by serving as a focal point overseeing ongoing operational services. Service Experience Managers will bring not only industry established rigor for operational excellence (ITIL/ITSM) but also build on observed best practices across our diverse customer base.
Service Experience Managers will assess where our customers are on their journey to operational excellence. This assessment will be built on ongoing shared metrics as well as formal review processes executed quarterly and annually. These assessments will help form clear plans to improve performance and drive greater value.
Service Experience Managers will be very focused on helping our customers actively manage operational risk. By reviewing the best information regarding operational risk-based for the customer’s specific environment we will bring recommendations forward and work with our customers to execute mitigation plans.
Service Experience Managers will assess where our customers are on their journey to operational excellence. This assessment will be built on ongoing shared metrics as well as formal review processes executed quarterly and annually. These assessments will help form clear plans to improve performance and drive greater value.
Service Experience Managers will be very focused on helping our customers actively manage operational risk. By reviewing the best information regarding operational risk-based for the customer’s specific environment we will bring recommendations forward and work with our customers to execute mitigation plans.
Apply for this Position
Ready to join Teradata? Click the button below to submit your application.
Submit Application