Service Level Manager

Service Level Manager page is loaded## Service Level Managerlocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:****Job Summary**The role is responsible for monitoring and reporting service performance against agreed targets, ensuring timely delivery of monthly, weekly, and same‑day reports to support the Delivery teams and Client Delivery Executive (CDE). This includes analyzing data trends, implementing corrective actions, and providing justifications for SLA breaches outside organizational control. The position requires preparing detailed reports on SLA compliance, operational effectiveness, and improvement opportunities, while serving as a conduit between Delivery teams, Vendor Management, and client stakeholders to explain contractual requirements and expand on results. The role also involves responding to ad hoc client requests for data analysis, coordinating inputs for performance re...