Job Description
Job Overview
Under broad guidance, assists with the development and implementation of Service Management analytics and reporting solutions across multiple BI platforms (including Salesforce, ServiceNow, Power BI, Tableau, Spotfire, Reportive, and Snowflake). Delivers high-quality dashboards, maintain existing reports, resolve data issues, and collaborate with business stakeholders to meet evolving analytics needs. This role is both technical and consultative, bridging the gap between Service Management Platforms capabilities, business users, and analytics technology to design and deliver actionable customer service management reporting.
Essential Functions
Assists with the ongoing development and implementation of an enterprise Service Management analytics architecture.
Lead the design, development, and enhancement of dashboards and metric reports in multiple BI platforms (Power BI, Tableau, Spotfire, Reportive).
Consult with business and support teams to gather requirem...
Under broad guidance, assists with the development and implementation of Service Management analytics and reporting solutions across multiple BI platforms (including Salesforce, ServiceNow, Power BI, Tableau, Spotfire, Reportive, and Snowflake). Delivers high-quality dashboards, maintain existing reports, resolve data issues, and collaborate with business stakeholders to meet evolving analytics needs. This role is both technical and consultative, bridging the gap between Service Management Platforms capabilities, business users, and analytics technology to design and deliver actionable customer service management reporting.
Essential Functions
Assists with the ongoing development and implementation of an enterprise Service Management analytics architecture.
Lead the design, development, and enhancement of dashboards and metric reports in multiple BI platforms (Power BI, Tableau, Spotfire, Reportive).
Consult with business and support teams to gather requirem...
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