Service Management Associate

Job description:

Team and Position Summary

BCS Service Hub division serves as the primary industry contact, ensures seamless participant onboarding, enables user services, manages monitoring and alerts, handles user querincident reporting and oversees certificate authority management, all with a strong commitment to operational excellence.

The Associate plays a crucial role in enabling participant services and ensuring uninterrupted service availability and business resiliency through collaboration with Technology and Product Divisions. He/she also partners with Line 2 and Line 3 support to uphold SOPs, Policies, and Regulatory standards, and directly contribute to the organization's revenue via billable services.

Key Responsibilities

Collaboration
• Actively participate in team discussions, sharing ideas and insights

• Work collaboratively with team members to achieve common goal

Participant Administration
• Support partici...