Job Description

  • Service Management - ITIL processes (Incident, Problem, Change, Knowledge Management) - ITIL certification required

Key differentiator: Unlike traditional process consultants, these roles emphasize rigorous AI driven benefits quantification, Finance-validated ROI tracking, and full lifecycle ownership from process mapping through implementation and scale. Each role is expected to deliver documented efficiency gains over two years.

Must-have Qualifications

  • 5+ years domain experience in the respective area (Service Management)
    • Demonstrated experience quantifying and tracking efficiency benefits
    • Business case development with ROI analysis and Finance collaboration
      • Black Belt certification or Lean Six Sigma experience
        • Track record of shepherding initiatives from concept through production deployment

Skills Required
business...

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