Job Description
Role Purpose and scope
- We are seeking a seasoned ITIL Service Management Expert with 8–12 years of experience in managing and optimizing ITIL processes across global environments.
- The ideal candidate will have hands-on expertise in ServiceNow - including exposure to the Common Service Data Model (CSDM) and Service Mapping
- A track record of recent implementation of ITIL processes like Incident, Problem, Change, Release, Major Incident, and Communications Management in Service Now
- Utilize ServiceNow, including the CSDM module, to:
- Ensure accurate service mapping and CMDB alignment
- Support data governance and service modelling best practices
- Integrate CSDM with ITIL workflows for enhanced visibility and control
- Collaborate with cross-functional teams to engage in conversations to modify/ enhance ITIL processes in Service Now
- Ability to orchestrate initiatives around standardization o...
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