Service Management Deployment & Transition Lead

Job Description:

AU Citizen with Baseline Clearance is a requirement to meet account security requirements.

Role Purpose:

The Service Management Deployment & Transition Lead is accountable for the overall success of Service Management deployment and Transition Projects.

Role Description:

The Service Management Deployment & Transition Lead is the primary point of contact and subject matter expert for the Service Management Office (SMO) deployment services across one or more accounts during transition or deployment projects. The role provides end‑to‑end oversight of the implementation of service management tools, processes, and capabilities—including ITSM, Self‑Service, Systems Integration, and Reporting.

This position is accountable for planning, discovery, configuration, and execution activities required to deploy ITSM solutions across people, process, product, and partner dimensions, ensuring a smooth and successful handover ...