Service management functional itil consultant

Service Management Functional ITIL Consultant
Technology Global Capability Center (GCC) – Hyderabad, India
Role Details
- Position: Service Management Functional ITIL Consultant
- Location: Hyderabad, Telangana, India
- Department: Global Technology Services (or relevant department)
- Reports To: Head of Infrastructure
1. Function Context
1.1 Positioning
- Position: Service Management Functional ITIL Consultant
- Supervisory Role: No
1.2 Purpose of the Role
Arcelor Mittal is seeking an experienced Functional ITIL Consultant with expertise in Service Now ITSM Pro to lead key initiatives related to onboarding new organizations and deploying service management projects.
The role focuses on integrating new business units into the ITSM framework by leveraging the advanced capabilities of Service Now ITSM Pro to enhance service delivery, automate processes, and improve user experience. This position requires strong project management skills, a deep unde...