Service Management Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Lead and manage a team of Service Management professionals to ensure end-to-end delivery of high-quality IT services across multiple towers.
• Drive operational excellence in Incident Management, Major Incident Management, Problem Management, and Change Management, while aligning services to SLAs/KPIs and implementing continuous improvement initiatives.
• Govern service delivery processes and ensure compliance with ITIL best practices.
• Oversee major incident bridges, RCA analysis, and change planning with CAB govern...