Service Management Officer

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Are you ready to be part of something outstanding? Join as a Service Management Officer and provide world‑class customer service! We are looking for individuals who are passionate about making a positive impact and thrive in a collaborative environment. Located in the heart of Canberra, this role is perfect for someone who is ambitious and eager to successfully implement solutions that improve customer happiness.

What You’ll Do

• Manage low-level incidents and service requests as they apply to Optus as a resolver.
• Facilitate moves, additions, and changes within the Optus Business data, mobile, voice product suites and Active Directory product as relevant to the client.
• Adhere to product and service-related Service Level Agreements.
• Ensure that the Service C...