Job Description

Greetings from Tata Consultancy Services!!


We are hiring for Service Management Lead!!


Experience: 10-15 years

Location: Chennai

Required Technical Skillset:

  1. ITSM process Lead, ticket lifecycle mastery, SLA control, scheduling/dispatch, stakeholder communications, ServiceNow/JSM/Remedy proficiency, operational reporting
  2. Coordinate end‑to‑end IT service delivery across Incident/Request/Knowledge and Change calendars; own scheduling, dispatch, and customer communications.
  3. Ensure data quality and audit readiness in ITSM tools; drive knowledge article creation and CSI initiatives
  4. Collaborate with internal teams and vendors to unblock work, optimize technician utilization, and improve customer outcomes.
  5. Monitor SLA/OLA performance; publish dashboards and escalate risks early; s...

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