Service Management Specialist (VOIS)

Who we are

About this Role

We are seeking a Service Management Specialist to lead supplier performance, contract governance, and financial oversight across DE D&IT. This role acts as the central point for supplier onboarding, performance assurance, and escalation management, ensuring business requirements are met and continuous improvement is driven across services. The individual will collaborate closely with internal teams, legal, and suppliers to optimise service delivery and identify cost efficiencies.

What you will do

Lead monthly governance meetings with suppliers and manage escalations.
Serve as the communication bridge between internal teams and external suppliers.
Monitor and report on supplier performance, driving remediation where needed.
Define and adapt KPIs aligned with service levels and business needs.
Collaborate with VPC and internal stakeholders to ensur...