Service Management Support Officer, for international e-Government projects

Are you fluent in English with a passion for Internet/Web Technologies? Join us in Athens and become part of our team as a Service Management Support Officer. You'll play a vital role in providing support services for IT systems that drive the operations of major clients worldwide, with opportunities for growth and development.

What You'll Do:

• Daily support, assistance, and guidance of the end-users;
• Incident analysis, investigation, diagnosis, reporting, and resolution;
• Update of system documentation (e.g. Functional System Specifications and User Manuals);
• Participation in meetings, testing, training, and end-user support activities;
• Reporting of test results and proper classification of possible incidents (i.e. software defects/new functionality), using the relevant tracking tools and procedures.

Requirements

• University degree in an IT-rela...