Service Manager ( AMC operations)

Role Overview

Infiniti Building Solutions Pvt. Ltd. is looking for an experienced ELV Service Manager to lead and manage service operations for our AMC and Service Contract clients. The role involves managing a large team of service engineers, ensuring high service uptime, SLA compliance, customer satisfaction, and technical excellence across ELV and Security Systems.

Key Responsibilities

Service Operations & AMC Management

• Own end-to-end service delivery for AMC clients, ensuring:
• Preventive maintenance schedules are adhered to
• Breakdown calls are addressed within SLA timelines
• System uptime and reliability are consistently maintained
• Plan, monitor, and optimize service resources across multiple client locations.
• Track KPIs such as response time, resolution time, repeat calls, and customer satisfacti...