Job Description
**Description**
**The Role**
+ Continuously evaluates IT and Operations efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement
+ Seeks feedback from the internal stakeholders, agree and own the team’s Continual Service Improvement Plans (CSIPs)
+ Documents and administers the IT Service Portfolio and Service Catalog, including service descriptions and the configuration management database (CMDB)
+ Directly involved in strategic quality planning by developing corrective action and counter measures to operational quality issues
+ Incident and Problem Management, Service Delivery Management, Budget Management, Stakeholder Management (Internal and External), Continuous Improvement
**Qualifications**
**The Requirements**
+ Bachelor’s Degree in Computer Science, Information Technology Management and/or an MBA is required
+ 10-15 years experience in a simila...
**The Role**
+ Continuously evaluates IT and Operations efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement
+ Seeks feedback from the internal stakeholders, agree and own the team’s Continual Service Improvement Plans (CSIPs)
+ Documents and administers the IT Service Portfolio and Service Catalog, including service descriptions and the configuration management database (CMDB)
+ Directly involved in strategic quality planning by developing corrective action and counter measures to operational quality issues
+ Incident and Problem Management, Service Delivery Management, Budget Management, Stakeholder Management (Internal and External), Continuous Improvement
**Qualifications**
**The Requirements**
+ Bachelor’s Degree in Computer Science, Information Technology Management and/or an MBA is required
+ 10-15 years experience in a simila...
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