Job Description
Service Manager
Location: Basingstoke (Hybrid)
We are seeking an experienced and motivated Service Manager to lead our technical service teams and drive high-quality IT service delivery. This is a key leadership role, responsible for managing people, performance, and service operations while ensuring an excellent customer experience. You will play a pivotal part in shaping service strategy, embedding continual improvement, and working collaboratively across the organisation to meet operational and financial objectives. If you are a confident service leader with a strong background in IT or digital services and a passion for developing teams and improving customer outcomes, this could be the perfect opportunity for you.
Your role will involve:
Team Leadership: Recruit, train, coach, and manage technical service staff to meet goals.
Customer Relations: Build strong customer loyalty, handle complaints, and ensure...
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