Service Manager - Battery UPS systems

Company Overview

Gamut HR Solutions, based in Hyderabad, specializes in matching individuals to the right job opportunities, ensuring career growth and success. With a close-knit team of 2-10 employees, the company is committed to providing quality services to both clients and candidates. More information is available on their website at gamuthrsolutions.com .

Job Overview

The Service Manager for Battery UPS Systems will operate in Hyderabad within a mid-level position. This full-time role requires proficiency in installation and service management, overseeing UPS monitoring, and managing battery buy-back operations. Requisite work experience ranges from a minimum of 7 to a maximum of 10 years. Candidates will be expected to demonstrate strong leadership and organizational skills to successfully meet the demands of the position.

Qualifications and Skills

• Proven experience of at least 7 years in service management for battery UPS systems.
• Comprehensive understanding and practical application of the ITIL Framework.
• Hands-on proficiency in installation and service management (Mandatory skill).
• Expertise in monitoring UPS systems and promptly addressing service issues (Mandatory skill).
• Experience in overseeing battery buy-back operations to ensure efficiency and compliance (Mandatory skill).
• Skilled in incident management to swiftly identify and resolve problems.
• Capability to manage vendor relations, ensuring quality service and product delivery.
• Proficiency in using ServiceNow for service and operations management.
• Strong problem management skills to prevent recurring issues and enhance system integrity.

Roles and Responsibilities

• Lead and manage the complete lifecycle of battery UPS systems installation and service.
• Ensure proactive UPS monitoring and timely intervention to maintain peak system performance.
• Coordinate and manage battery buy-back operations, ensuring environmentally safe disposal practices.
• Implement and uphold service management standards as defined by ITIL.
• Maintain solid relationships with vendors to ensure the continuous supply of quality products and services.
• Use ServiceNow to manage and document all service requests, incidents, and resolutions.
• Analyze and resolve incidents promptly to minimize downtime and service impact.
• Oversee problem management activities to prevent issue recurrence and drive continuous improvement.