Service Manager

Overview:
We are seeking an experienced Service Manager (Bilingual – Spanish/English) to supervise service delivery teams and ensure consistently high service quality. The ideal candidate is a strong leader with excellent organizational skills, a customer-focused mindset, and the ability to communicate effectively in both English and Spanish.
In this role, you will be responsible for guiding service staff, monitoring performance, and ensuring service expectations are consistently met or exceeded.
Responsibilities:
Oversee daily service operations and team performance
Train, coach, and support service staff
Ensure high-quality service delivery and adherence to service standards
Support and reinforce exceptional service expectations
Track, analyze, and report service-related KPIs
Identify areas for improvement and implement corrective actions
Skills & Qualifications:
Bilingual: Fluent in Spanish and English (spoken and written)
Strong leadership and te...