Service Manager

We are seeking a Service Manager to lead service operations and act as the key interface between users, delivery teams, Product Owners, and business stakeholders. This role is accountable for service performance, escalation management, and team leadership, with a strong focus on business alignment and SAP service delivery.

• Own end-to-end service operations, ensuring service stability, quality, and SLA compliance.
• Lead and manage a team of ~8 resources, including workload planning, performance management, and team development.
• Act as the primary point of contact for service escalations, ensuring timely resolution and clear communication.
• Partner closely with Product Owners to align service delivery with product and business priorities.
• Engage with business stakeholders, including occasional VP-level interactions, translating business needs into actionable outcomes.
• Interface with user...