Job Description

The Role

  • Continuously evaluates IT and Operations efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement

  • Seeks feedback from the internal stakeholders, agree and own the team’s Continual Service Improvement Plans (CSIPs)

  • Documents and administers the IT Service Portfolio and Service Catalog, including service descriptions and the configuration management database (CMDB)

  • Directly involved in strategic quality planning by developing corrective action and counter measures to operational quality issues

  • Incident and Problem Management, Service Delivery Management, Budget Management, Stakeholder Management (Internal and External), Continuous Improvement

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