Service Manager – Compute, Storage, Databases & Application Server (MD7)

How you will make an impact:
As Service Manager, you are responsible for the functional management of the external IT partner in the 
areas of Compute, Storage, Databases and Application Server. You ensure that contracted services are 
delivered reliably, cost-effectively and in line with business needs.
The role combines strong technical knowledge in the datacenter domain with operational discipline and 
strategic responsibilities. You safeguard service stability, manage escalations, oversee capacity and 
resource planning, and continuously drive improvements in service quality and processes.
You act as a key interface between business units, security, procurement, local IT entities and the external 
partner.
Your Responsibilities:

• Manage and coordinate the external IT partner

• Monitor and ensure compliance with Service Level Agreements (SLAs)

• Control and optimize budg...