Job Description
Service Manager
Job Overview
To oversee the call centre and office staff to ensure smooth running of the business on a day-to-day basis.
To manage the service team, coordinating with contractors, ensuring high-quality service delivery, and maintaining strong client relationships. The Service Manager plays a crucial role in driving efficiency, customer satisfaction, and business growth.
Key Responsibilities
Operations Management·
Oversee daily service operations, ensuring timely and efficient repair and maintenance of commercial catering equipment and other facility management services provided to customers, stepping in where required.
Develop and implement strategies to improve service efficiency and customer satisfaction, making recommendations to the MD.
Oversee job scheduling, resource allocation, and workflow coordination to ensure cost effective choices and sharing the workload.
Ensure compliance with health and safety...
Job Overview
To oversee the call centre and office staff to ensure smooth running of the business on a day-to-day basis.
To manage the service team, coordinating with contractors, ensuring high-quality service delivery, and maintaining strong client relationships. The Service Manager plays a crucial role in driving efficiency, customer satisfaction, and business growth.
Key Responsibilities
Operations Management·
Oversee daily service operations, ensuring timely and efficient repair and maintenance of commercial catering equipment and other facility management services provided to customers, stepping in where required.
Develop and implement strategies to improve service efficiency and customer satisfaction, making recommendations to the MD.
Oversee job scheduling, resource allocation, and workflow coordination to ensure cost effective choices and sharing the workload.
Ensure compliance with health and safety...
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