Service Manager

Overview

Description GPP Database Link (

Job Summary

Supervises employees who install, service, and repair equipment and machinery.

Key Responsibilities

• Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
• Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
• Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
• Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
• Develop and/or reviews quotes for accuracy prior to communication to customers; provid...