Service Manager

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs service delivery and contract performance for assigned customers and partners cross-functionally to meet service-level agreements, improve operational efficiency, and resolve customer issues. The Service Manager will report to the segment leader.

Responsibilities:

Customer Support & Service Delivery

• Manage daily customer support and service operations, including case management, service requests, and escalations
• Ensure adherence to SLAs, response times, and service quality standards
• Act as a point of escalation for complex customer issues and service failures
• Drive a customer-centric culture focused on responsiveness and resolution
• Run service delivery and contract pe...