Service Manager

Key Responsibilities

Lead and manage end-to-end customer service operations for electronic equipment

• Oversee installation, inspection, testing, and commissioning at customer sites
• Ensure timely resolution of service issues, escalations, and technical challenges
• Review and verify BOQs, BOM and cost estimates, and invoices for accuracy and compliance
• Coordinate with sales, projects, procurement, and finance teams for smooth execution
• Manage key stakeholders including customers, vendors, and internal teams
• Conduct site audits, service quality checks, and preventive maintenance reviews
• Prepare service performance reports, documentation, and management updates
• Define service benchmarks (MTBF, MTTR) and track the same across the sites.
• Mentor and guide service engineers to ensure high service standards

Required Qualifications & Experience

• B.E./B....