Service Manager, Insurance Services

The Service Manager leads the Insurance Services teams, with responsibility for direct and indirect reports. The role oversees delivery of strategic and operational objectives, building strong client and internal stakeholder relationships to ensure consistent, high-quality, customer-focused service delivery.

Key Accountabilities and Main Responsibilities

Strategic Focus

• Build and lead high performing teams to meet service levels and align priorities with organisational goals
• Partner with the leadership team to drive strategy and provide effective leadership
• Champion continuous improvement and embed best practice
• Build and maintain strong internal and external stakeholder relationships
• Operate effectively in a complex, time-critical environment while managing risk and cost
• Lead change initiatives, including new technology and process adoption
• Drive cultural and business transformation ini...