Service Manager

About Your Role

Applications are now open for a max term Service Manager opportunity in Ipswich. This parental leave contract will be working full-time hours for 7 months. You'll be responsible for overseeing operational teams, creating opportunities, and aligning services with customer needs within our Supported Independent Living, In-Home Supports, Community Access, Programs and Day Services. The role focuses on the connection with the organisation’s core mission and ensuring positive outcomes for customers, their families, and the organisation.

Our Ipswich Team

Our team is on a mission to enable people to live as independently as possible and create a brighter future. You won't be alone on this journey, we are building a great team alongside our experienced managers that will guide you every step of the way, ensuring you're confident and ready to make a difference.

Responsibilities

• Align services with Multicap’s vision, priorities, and customer needs

• Provide strong leadership and support to staff

• Lead and develop a team to ensure personalised service delivery and growth

• Participate in staff recruitment and selection based on service needs

• Build and maintain internal and external stakeholder relationships

• Manage and maintain the referral, intake and assessment of customers entering Multicap services

• To identify and develop individual service plans, budgets and quotes

• Manage feedback and complaints processes

• Support service financial goals by forecasting, assisting with budgets, operating within parameters, and initiating corrective action.

Requirements

• Previous experience in a leadership role

• Experience in disability services, specifically within Hub Services

• Skilled in developing Person-Centred-Plans within a positive behaviour framework.

• Knowledgeable in legislation, safe work practices, and adherence to policies.

• Capable of budget management and providing advocacy as necessary.

Perks & Benefits

• Earn bonuses for introducing great people to our team.

• Take advantage of opportunities for ongoing professional growth and career advancement.

• Up to $15k p/a salary packaging options

• Enjoy exclusive discounts at hundreds of retailers to save on everyday purchases.

Apply Now!

We pride ourselves on the quality of our service and the genuine care we provide to everyone we support. Make the Move, Make an Impact, Make it Multicap. For any questions, feel free to reach out to us at [email protected]