Service Manager

The Service Manager will be responsible creating and governing ITSM policies, contributing to the requirements to develop automated deployment tools, continuously driving process and quality improvements through innovation and automation, and assisting with collaborative efforts to improve the business, in relation to change, incident and problem management.

Core Responsibilities

• Identify and Analyze Problems: Proactively identify and assess IT problems through data analysis, incident trends, and collaboration with technical teams. Conduct root cause analysis to determine underlying issues and contribute to problem resolution.
• Integrate Incident and Problem Management: Collaborate with the Incident Management team to ensure seamless integration between incident and problem management processes.
• Foster Collaboration and Communication: Engage with department heads, IT managers, and tec...