Service Manager

About Us: Founded in 2013, SUN360 is Goas leading Solar Solutions provider, committed to driving large-scale solar adoption across residential, commercial, and industrial sectors. Since the introduction of the Goa State Solar Policy in 2018, we have successfully installed 15+ MW of solar projects across the state. We offer end-to-end solar solutionsfrom design consultation and installation to maintenance and servicingusing the latest solar technologies. SUN360 is empaneled with GEDA and has played a key role in implementing the State Solar Policy, enabling residents and businesses across Goa to benefit from government subsidies and clean energy solutions. Job Overview: The Solar Service Manager will lead and manage SUN360s service operations, ensuring optimal performance of installed solar systems and delivering an excellent customer experience. This role requires strong technical expertise in solar PV systems, proven leadership capabilities, and a customer-first approach to service delivery. You will oversee service technicians, manage maintenance and troubleshooting operations, and continuously improve service quality and operational efficiency. Service Operations & Management Oversee preventive maintenance, troubleshooting, and repair of solar PV systems Plan, coordinate, and dispatch service technicians for site visits and maintenance activities Develop and implement service processes and best practices to improve efficiency Technical Leadership Provide expert technical guidance on solar PV systems, inverters, batteries, and monitoring platforms Review and approve service and repair reports ensuring quality and compliance Stay updated on evolving solar technologies and integrate improvements into service operations Customer Experience Manage customer service requests and ensure timely resolution of issues Address customer concerns professionally, maintaining high satisfaction levels Collaborate with sales and project teams for a seamless post-installation experience Team Leadership & Development Lead, mentor, and train a team of service technicians and support staff Allocate resources effectively to meet service demands Conduct performance reviews and identify training and development needs Compliance, Safety & Documentation Ensure all service activities comply with regulatory and industry standards Implement and enforce safety protocols across all service operations Maintain accurate service records, compliance documents, and customer logs Performance Monitoring & Reporting Track KPIs such as response time, resolution time, and system uptime Analyze service data to identify trends and improvement opportunities Prepare and present performance reports to senior management Continuous Improvement Drive initiatives to enhance service quality and reduce system downtime Identify opportunities for process optimization, cost efficiency, and technology upgrades Support installations, upgrades, and warranty-related activities in collaboration with cross-functional teams Requirements Bachelors degree in Electrical Engineering, Renewable Energy, or a related field (preferred) 4+ years of experience in solar service management, operations, or maintenance Strong technical knowledge of solar PV systems, inverters, battery storage, and monitoring tools Experience with service management software, CRM systems, and reporting tools Proven leadership skills with the ability to manage and motivate teams Excellent communication and customer service skills Strong problem-solving abilities and attention to detail Knowledge of industry standards, safety protocols, and regulatory requirements Willingness to travel to service sites as required Benefits Leadership role with strong ownership and decision-making authority Opportunity to work with Goas leading solar EPC company Exposure to advanced solar technologies and large-scale projects Career growth in the fast-growing renewable energy sector Purpose-driven role contributing to clean energy and sustainability
Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field (preferred)
4-5 years
Solar PV technical knowledge Service & maintenance management Troubleshooting skills Team leadership Customer handling Safety & compliance awareness Problem-solving ability