Service Manager (m/w/d)

The Service Manager is responsible for managing the services agreed with the beneficiary listed in his/her portfolio.

He/She ensures that these services deliver the expected operational quality and oversees the transition of IT project deliverables into service mode (service readiness) to ensure a controlled go‑live.

Responsibilities

1) Steering portfolio services (operational quality)

• Ensure service governance with the beneficiary: committees, reviews, minutes, follow‑up of decisions and action plans.
• Define/maintain with stakeholders the expected operational quality: service expectations, control points, priority irritants, improvement roadmap.
• Monitor operational performance and coordinate corrective actions with contributing teams (competence centers, support, operations).

2) Beneficiary‑oriented RUN follow‑up

• Monitor and manage inciden...