Service Manager

We are seeking a Service Manager with at least 3 years of experience to oversee daily service operations and ensure excellent customer satisfaction. The role involves supervising service teams, supporting senior management with operational updates, and driving process improvements. Ideal candidates will have strong technical knowledge in automotive service, leadership skills, and a customer-first mindset.

• Supervise day-to-day service operations, ensuring compliance with company policies, standard procedures, and service flow.
• Support senior management by providing updates on departmental performance, team development, and operational concerns.
• Guide and motivate office staff, frontliners, and workshop teams to consistently deliver quality service.
• Handle customer concerns professionally, maintaining high levels of satisfaction and trust.
• Conduct regular team check-ins to review performance, identify training needs, and encourage con...