Job Description

What will I be doing?

As our Service Manager, you will play a crucial role in ensuring the ongoing success of our largest and most demanding Managed Services (MS) operations. You will be responsible for managing day-to-day operations and improving processes to optimise service delivery. There may be potential for coordinating office and field-based team members in the future. You will focus on meeting or exceeding homeowner and guest expectations, you will ensure services align with company best practices, achieve performance targets, and utilise resources efficiently.

As part of your everyday role, you're likely to be involved in the following:


  • Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome, including escalated issues

  • Developing and maintaining a network of reliable and loyal housekeeping and property maintenance suppliers

  • Supportin...

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