Job Description
Requirements:
Must have:
4 years of experience in service management.
Experience handling help desk services.
Knowledge of agile methodologies and management, especially in performance and quality metrics.
Proficiency in SAP.
ITIL knowledge and experience is a plus.
Experience designing service level agreements (SLAs).
Experience leading client presentations.
Experience managing budgets and calculating profitability.
Commercial skills, especially in identifying and following up on new opportunities within existing clients.
Responsibilities:
Ensure compliance with the company's service agreements with clients.
Act as a liaison between service team members and client counterparts to foster a harmonious relationship.
Contribute to the definition and continuous improvement of service conditions.
Implement measures to enhance service delivery quality.
Stay close to the client to identify improvement areas and new business opportunities and tak...
Must have:
4 years of experience in service management.
Experience handling help desk services.
Knowledge of agile methodologies and management, especially in performance and quality metrics.
Proficiency in SAP.
ITIL knowledge and experience is a plus.
Experience designing service level agreements (SLAs).
Experience leading client presentations.
Experience managing budgets and calculating profitability.
Commercial skills, especially in identifying and following up on new opportunities within existing clients.
Responsibilities:
Ensure compliance with the company's service agreements with clients.
Act as a liaison between service team members and client counterparts to foster a harmonious relationship.
Contribute to the definition and continuous improvement of service conditions.
Implement measures to enhance service delivery quality.
Stay close to the client to identify improvement areas and new business opportunities and tak...
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