Service Manager (Volvo)

Province: Ontario
Branch: Burlington
Employment Type: Full Time
Number of Positions: 1

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SUMMARY

The Service Manager is responsible for the daily operations and management of the Service Department, management, and control of the WIP. The candidate will ensure Technicians have a full work schedule either in the shop or on the field, will monitor all overtime hours for Technicians and will resolve customer disputes.

DUTIES AND RESPONSIBILITIES

• Responsible for the overall management of activities and personnel within the Service Department to ensure it is being run efficiently and profitably in accordance with the budget.
• Primary liaison with the customer to diagnose the extent and type of service required including follow-up and oversees service advisor.
• Ensuring that Health and Safety requirements are being strictly adhered to including toolbox meeting and inspections; f...