Service Marketing Executive

A Service Marketing Advisor for commercial vehicles acts as the primary link between fleet customers and the service department responsible for maximizing customer retention selling maintenance packages and ensuring high-quality vehicle service They bridge technical service divisions with client needs focusing on building long-term relationships managing workshop workflows and achieving service targets Key Responsibilities Customer Relationship Marketing Greet commercial clients understand their vehicle needs sell and promote maintenance plans or extended warranties Service Operations Create manage and update work orders coordinate with technicians and update customers on repair statuses Technical Advising Interpret and explain technical vehicle issues and service requirements to customers and ensure compliance with manufacturer specifications Workflow Management Manage service bookings optimize workshop efficiency and handle customer complaints effecti...