Service Navigation Manager (Greater Calgary Area)

Overview

As Serco expands its programs and partnerships in Canada, we are seeking an experienced Service Navigation Manager to lead a dedicated team of Service Navigators in Alberta. In this role, you will provide strategic and operational leadership to ensure seamless, relationship-based navigation that connects Job Seekers to essential community services and reduces barriers to success.

Responsibilities

• Provide daily supervision, coaching, and performance support to Service Navigators.
• Ensure consistent, high-quality navigation practices aligned with program standards.
• Monitor referral patterns, caseload distribution, and team capacity.
• Support complex cases through guidance, joint problem-solving, or direct involvement.
• Maintain and expand relationships with wraparound service providers.
• Stay current on eligibility criteria, access processes, and system changes across community supports.
• Review...