Job Description

Description

:

Preferred Experience:

  • Experience in implementing enterprise software (ideally ITIL or ITSM related).
  • Experience in working with enterprise software companies and/or consulting companies.
  • Experience with web and other technologies (XML, HTML, JavaScript, SQL, etc).
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
  • Experience with ITSM best practices, IT service desk.
  • Familiarity with SaaS deployments and it’s supporting architecture is a plus.
  • ITSM and CMDB experience (HP, Remedy, Frontline, Service Now) is a plus.

    • Necessary Skills:

  • Define and explain database hierarchy
  • Incorporate workflows and escalation paths into service now
  • Create users, create profiles/views
  • Create integration points for Exchange, AD, LDAP, Voicemail
  • Create service catalogue entries, landing page and workflows
  • Create reports
  • Must be proficient in ITIL – Incident management and service catalogue management
  • Integration of Active Directory or other identity management source
  • Effective problem-solving and decision-making skills.
  • Ability to track projects, meet deadlines and ensure quality.
  • Ability to facilitate meetings and drive group consensus.
  • Strong interpersonal and customer service skills.
  • Proven team player and team builder.
  • Strong organizational and analytical skills.

    • Training and Certifications:

  • ITIL Certification is preferred.
  • Service Now certification/training is preferred.

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