Job Description
Location: Multiple locations within INDIA
Work Mode: HYBRID
Experience: 6+ years
Required Skills
- Strong hands-on experience with Service Now Sec Ops (SIR, VR) and ITOM (Discovery, Service Mapping, Event Management).
- Proficiency in Service Now scripting (Java Script, Glide).
- Knowledge of ITIL processes and security frameworks.
- Experience with API integrations and MID Server configuration.
- Familiarity with cloud environments (AWS, Azure) and monitoring tools.
- Service Now certifications (Sec Ops and ITOM Implementation Specialist preferred).
Key Responsibilities
- Implement Sec Ops Modules: Configure Security Incident Response (SIR), Vulnerability Response (VR), and Threat Intelligence workflows.
- ITOM Configuration: Deploy and maintain Discovery, Service Mapping, and Event Management for accurate CMDB and operational health.
- Integration: Connect Service Now with SIEM tools, vulnerability scanners (e.g., Qualys, Tenable), and monitoring systems.
- Automation: Use Orchestration and Flow Designer to automate remediation and operational tasks.
- CMDB Management: Ensure accurate configuration item (CI) data for both security and operations.
- Incident & Change Alignment: Link security incidents to ITSM processes for coordinated response.
- Monitoring & Alerts: Configure Event Management to correlate alerts and trigger automated workflows.
- Compliance & Governance: Support regulatory compliance through integrated security and operational controls.
- Collaboration: Work with cybersecurity, IT operations, and infrastructure teams to deliver end-to-end solutions.
Work Mode: HYBRID
Experience: 6+ years
Required Skills
- Strong hands-on experience with Service Now Sec Ops (SIR, VR) and ITOM (Discovery, Service Mapping, Event Management).
- Proficiency in Service Now scripting (Java Script, Glide).
- Knowledge of ITIL processes and security frameworks.
- Experience with API integrations and MID Server configuration.
- Familiarity with cloud environments (AWS, Azure) and monitoring tools.
- Service Now certifications (Sec Ops and ITOM Implementation Specialist preferred).
Key Responsibilities
- Implement Sec Ops Modules: Configure Security Incident Response (SIR), Vulnerability Response (VR), and Threat Intelligence workflows.
- ITOM Configuration: Deploy and maintain Discovery, Service Mapping, and Event Management for accurate CMDB and operational health.
- Integration: Connect Service Now with SIEM tools, vulnerability scanners (e.g., Qualys, Tenable), and monitoring systems.
- Automation: Use Orchestration and Flow Designer to automate remediation and operational tasks.
- CMDB Management: Ensure accurate configuration item (CI) data for both security and operations.
- Incident & Change Alignment: Link security incidents to ITSM processes for coordinated response.
- Monitoring & Alerts: Configure Event Management to correlate alerts and trigger automated workflows.
- Compliance & Governance: Support regulatory compliance through integrated security and operational controls.
- Collaboration: Work with cybersecurity, IT operations, and infrastructure teams to deliver end-to-end solutions.
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