Job Description
Service Now Developer - CREQ Description Implement IT SNOW ITSM development & Integration plans and processes to meet business requirements for new and revised SNOW ITSM (GSConnect) system and programs. Support project management by preparing progress reports and status of key milestones for SNOW ITSM (GSConnect) development & integration projects. Prepare code or modify SNOW ITSM (GSConnect) components based on design specifications, while adhering to defined programming standards, structured coding techniques and development methodologies. Conduct code reviews, identify potential issues and provide feedback for appropriate revisions. Plan and implement steps to create interfaces between major systems. Perform maintenance and problem resolution on single or multiple applications or interfaces. Identify opportunities for improving SNOW ITSM (GSConnect) functionality and performance issues by working with customers and architecture resources. Coordinate, design and maintain a test environment, including data customization ( aging, creation, manipulation, extraction, etc.) Select and apply appropriate tools to manage test processes, validate results and perform various levels of testing appropriate to the environment. Develop test deliverables in line with pre-defined areas of quality control ( test planning, test preparation, test execution, defect management and test reporting), including building definitions, specification/ requirement decomposition, and requirement matrices Determine test cases, conditions, checklists, decision tables, systems controls and auditability checks. Oversee and facilitate the test process including structuring, facilitating or participating in reviews and inspections. Resolve and analyze issues in day-to-day delivery and implement practices for IT SNOW ITSM (GSConnect) development & integration focusing on increasing effectiveness and efficiency. Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed. Identify the scope for automations to improve Performance/Productivity of instance/Support Team. Primary Location Chennai, Tamil Nadu, India Job Type Experienced Primary Skills Scripting Years of Experience 8 Travel No
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