Job Description

Description

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

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    Your Role:Tasks and Qualifications:What You Will Do in This Role:
  • Recommend, develop and maintain the ServiceNow platform configuration & customized solutions for KION Group
  • Translate business and technical requirements into design elements to achieve business objectives
  • Support and drive development in alignment with the ServiceNow architect and roadmap in line with the business strategy
  • Being a technical support person of the ServiceNow platform and point of contact for ServiceNow-related questions
  • Drive development in alignment with platform governance and related processes
  • Use case design and development in close cooperation with the business
  • Provide training on the Service Now platform to various stakeholders on new features, and increase the awareness of ServiceNow in KION Group
  • Work Cross functionally as required with other application developers to ensure streamlined data management and integration behaviors
    • Technology Stack, you will work with:
  • ServiceNow Platform- including but not limited to ITSM, CSM platform
  • Integrations with data warehouses, SSO components, SAP for example but not limited to these areas
    • What We Are Looking For:
  • Experience in design and implementation of ServiceNow solutions ranging from IT solutions to CSM (Customer Service Management). Experience in non-IT products is an advantage (e.g. finance-related)
  • About 5-8 years of IT/ITSM tool experience with more than 5 years in the role of ServiceNow developer
  • Proven knowledge of ServiceNow integration across different enterprise platforms and middleware
  • Experience in leading projects and teams leveraging global set-up
  • Ability to recommend and advocate solutions to the business and manage stakeholder expectations
  • At least 2 Certified Implementation Specialist (CIS) Certifications, ServiceNow Certified Technical Architect (CTA) is an advantage
  • Working experience with ITIL and Agile project methodology
  • Fluent English, written and spoken (German is a plus)
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