Job Description

ServiceNow Junior Administrator

About the Role

We need a ServiceNow Junior Administrator to support daily platform operations. This role suits someone with basic ServiceNow knowledge who enjoys troubleshooting and wants to grow into a more technical position. You’ll work with senior admins and developers to keep the platform stable and organized.

Key Responsibilities

  • Manage routine admin tasks: user accounts, roles, groups, and access.
  • Configure basic forms, fields, lists, and simple UI updates in ITSM or HAM/SAM.
  • Help maintain data quality and clean up outdated records.
  • Investigate user issues and escalate when needed.
  • Support small enhancements like catalog updates, notifications, and simple workflows.
  • Assist with upgrades, testing, and general maintenance.
  • Keep documentation updated.
  • Follow platform standards and best practices.

    • Skills & Qualifications

  • 2–4 years of ServiceNow operations or admin experience.
  • Bachelor’s degree in IT or related field (or equivalent experience).
  • Basic understanding of ITSM and CMDB.
  • Knowledge of tables, forms, roles, and access controls.
  • Willingness to learn and ask questions.
  • Strong attention to detail and process discipline.
  • Good communication skills with technical and non‑technical users.
  • Helpful: experience in IT support or system administration.

    • Nice to Have

  • Experience with catalog items, notifications, or UI policies.
  • Basic JavaScript or interest in scripting.
  • Familiarity with Flow Designer.
  • ServiceNow CSA certification or plans to pursue it.
  • Understanding of ITIL basics.

    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application